Diploma Company FAQ Guide

How do I place an order with Diploma Company?

Please click 'BUY DOCUMENTS' in the menu above to quickly access all available document op tons that we offer. Choose between our line of custom diplomas, transcripts, certificates or combo packages. Each option above will lead to more details.

Once you find the type of document you need, simply fill out one of our order forms. These forms let us know details about your order including the institute's name, your name and other important data such as dates. Once finished, add your product to your cart and checkout to confirm your purchase. Our staff is notified about new orders as they come in and begin the steps to producing it. We have gone out of our way to simplify the buying process to make it simple for our customers.

What if I don't see the type of document I want?

In some cases we may be able to help you. If you have a copy of a specific document you are looking for have information about it, please reach out to us. We can discuss your project in greater detail. There is no guarantee we can do it and there may be some adjustments and changes made to it to keep it within regulations, but we can certainly talk more about it with you.

How much is this going to cost me?

The order form breaks down all the costs associated with purchasing a custom documents. The list prices are posted on each product page. On top of that there are options you can choose or opt out of including extra copies of the document etc. Once an item is added to your shopping cart, the only additional fees will relate to shipping. We encourage you to place an order on our website and go through the checkout process to see a complete breakdown of your order total including all fees. You will be given the option to make a payment then. If for any reason you are not comfortable committing to the order, you can back-out of the buying process.

I tried to place an order and the cost is extremely expensive!

Sometimes this will happen if you accidentally add multiple items to your cart, include costly add-ons, or are required to pay a hefty delivery fee. Diploma Company can try to help you by offering you coupons and other discounts to make our services more affordable. Please reach out to us today for further assistance.

Can I see a sample of my order before it ships?

We do not provide samples of ours prior to payment. This is because agreeing to our website terms of use during checkout, authorizes us to send samples. Sending out samples to random strangers can be a liability nightmare.

Once an order is placed, you can request a free proof of our work. The proof allows you to look over the designer's work and approve it before the final document is sent off for final printing. There is an option to request the sample on the order form. There is no added cost for this order proofing service, but it does require added time to draft up a sample and hear back from you with an approval. This process can delay shipping by up to a business day in most cases. You can find more information about getting proofs here.

How long before my custom document shows up at my door?

Assuming there are no delays due to proofing requests, acts of nature, holidays or random occurrences, the majority of orders ship within 24 business hours. If you get the order placed before our cutoff, it could very well go out that same day! When it does ship we offer a variety of methods including ground shipping, 2-day, 3-day and overnight within the United States and many other international methods for buyers worldwide. You can get more information about shipping here.

What is the latest status of my order?

As the production process goes through each step from the design phase, to the packaging phase, to the shipping phase, we will alert you. As the order status updates, our website immediately sends you email alerts informing you of any changes. You can click here to learn more about our list of order statuses and the detailed meaning of each.

You can also check current statuses, if you created an account, by logging in and viewing current status details. This will be made available in the 'MY ORDERS' section of your customer account.

If you do not want to wait for email alerts, you can track your order status here by providing us your order# and email addresses used when making your purchase. This will scan our database to display any order's current status.

Is it legal to purchase fake diplomas? I've been told "no".

The term "fake diploma" can be a vague one. Often it can relate to diplomas sold by mills. There are known diploma mills that will falsely verify one's education. That particular type of fake is illegal and that is not what Diploma Company offers clients. When you place an order on our website, you will be required to agree to all term and policies, which state (among several things) that you are aware that any services provided by Diploma Company are intended to be used for novelty and/or personal replacement purposes only (this does not include using this service to replace a document at the request of a school or employer). Any other use of our documents go beyond their intended use. It's important to understand that Diploma Company is not an accredited school or an educational institute of any kind. We are not issuing official academic credentials or issue credentials on the behalf of any institute. Our custom print shop services, although considered extremely realistic by many, hold no actual value beyond that of a personal entertainment value.

As far what is legal to do and what is not legal to do with a custom document by Diploma Company ... it depends. In most cases, there is no harm in buying a novelty educational document to show off to your friends or proudly hang up on your wall to give your esteem a boost. This being said, some actions you could carry out with such a document provided by Diploma Company may not be legal. We ask that you research possible legal concerns about what may or may not be permitted to do in your country or jurisdiction with the appropriate individuals. Diploma Company is not a law firm, and we are not here to provide legal advice on the matter. You must do your due diligence prior to ordering and accept responsibilities for your actions that go against our policies.

If you buy a document from us, we ask you to use it responsibly and respect its power as any decent human being should.